News for 'customer service'

AI Hiring Remains a Challenge in India

AI Hiring Remains a Challenge in India

Rediff.com16 Jul 2025

Companies typically face challenges in recruiting candidates who are skilled in AI, machine learning and generative artificial intelligence though they have hundreds of vacancies.

Mid-tier IT firms outpaced larger peers' growth in FY25

Mid-tier IT firms outpaced larger peers' growth in FY25

Rediff.com22 May 2025

Mid-tier information-technology (IT) companies last financial year reported better growth numbers than their larger counterparts, highlighting their ability to navigate the uncertain macroeconomic environment. Most of these companies - such as Persistent Systems, Coforge, KPIT, and Mphasis - focus on niche businesses and industries that allow them to go deeper in terms of client mining and expanding wallet share from existing customers.

Armed With Just A Laptop, This Teen Founded Skillzo

Armed With Just A Laptop, This Teen Founded Skillzo

Rediff.com23 Jul 2025

Adarsh Kumar, the son of a farmer and a Class 12 student from rural Bihar, is on a mission to build one of India's largest free skill development movements, powered only with a laptop, free Internet and his relentless determination.

What are India's free trade agreements?

What are India's free trade agreements?

Rediff.com6 May 2025

India finalised a free trade agreement with the UK, its 16th so far as the country aimed at boosting bilateral trade and investments. The other regions and countries with which India has signed such agreements include the four-nation European bloc EFTA, Japan, Korea and Australia.

Respond to taxman's notice, file revised or updated return

Respond to taxman's notice, file revised or updated return

Rediff.com27 Jun 2025

The Income-Tax (I-T) Department has detected widespread tax evasion involving cryptocurrencies and, according to media reports, has issued emails to thousands of defaulting taxpayers seeking transaction details. Investors must understand the tax rules governing crypto assets and respond promptly to these emails.

RBI bars Navi Finserv, 3 other NBFCs from extending loans

RBI bars Navi Finserv, 3 other NBFCs from extending loans

Rediff.com18 Oct 2024

The Reserve Bank of India (RBI) has barred four non-banking finance companies (NBFCs), including two microfinance institutions (MFIs), from sanctioning and disbursing loans for charging exorbitant interest rates to the borrowers. These four entities are Asirvad Microfinance, Arohan Financial Services (also an MFI), DMI Finance, which provides personal, consumption, and micro, small and medium enterprises loans, and Flipkart co-founder Sachin Bansal's Navi Finserv, which offers home and personal loans. The ban will take effect on October 21 to "facilitate closure of transactions in the pipeline", the regulator said in a statement.

The Sardar Who Won Over Kochi's Tummy

The Sardar Who Won Over Kochi's Tummy

Rediff.com20 Jun 2025

'We are Indians irrespective whether we are Punjabi, Gujarati, Bengali, Malayali or Tamilian.' 'I am the best example of this integration.'

Narrow band IoT is preferred connectivity option for smart meters

Narrow band IoT is preferred connectivity option for smart meters

Rediff.com20 Jun 2025

NB-IoT provides cellular-based connectivity with wide coverage and low power consumption, making it ideal for large-scale smart metering deployments.

Evera Cabs bets on BluSmart EVs to drive Rs 100 crore revenue in FY26

Evera Cabs bets on BluSmart EVs to drive Rs 100 crore revenue in FY26

Rediff.com8 May 2025

Delhi-based electric vehicle (EV) ride-hailing firm Evera Cabs, which grabbed headlines after acquiring 500 cars from the now-defunct cab service BluSmart, is stepping up its presence in the EV cab segment. The company is aiming for revenue of Rs 100 crore in the ongoing financial year (2025-26), up from Rs 18 crore in 2024-25.

Will ATMs Dispense Rs 100, 200 By September?

Will ATMs Dispense Rs 100, 200 By September?

Rediff.com18 Jun 2025

Filling of Rs 100 and Rs 200 notes result in faster depletion and more frequent cash replenishment. This will cost banks and managed service providers more.

This is How Traders Track Multibagger Stocks

This is How Traders Track Multibagger Stocks

Rediff.com9 Jul 2025

A multibagger stock multiplies its original investment several times, delivering returns of 100%, 200%, or even higher. The excitement of finding such wealth creators is undeniable, but the process of identifying them is far from simple. It requires a careful blend of research, patience, and the right set of tools.

'Assault on peace, order': Trump slams LA protests

'Assault on peace, order': Trump slams LA protests

Rediff.com11 Jun 2025

Meanwhile, California Governor Gavin Newsom said Trump is "pulling a military dragnet" across Los Angeles.

DGCA orders enhanced inspection of AI's Boeing 787 Dreamliner fleet

DGCA orders enhanced inspection of AI's Boeing 787 Dreamliner fleet

Rediff.com13 Jun 2025

The Directorate General of Civil Aviation has directed Air India to carry out additional maintenance actions on its Boeing 787-8 and 787-9 planes equipped with Genx engines with immediate effect.

Bank Deposit Insurance May Be Hiked From 5 Lakh To...

Bank Deposit Insurance May Be Hiked From 5 Lakh To...

Rediff.com2 Jun 2025

The revised ceiling will be within the Rs 10 lakh mark.

TCS net profit dips 1.68% to Rs 12,224 cr in March quarter

TCS net profit dips 1.68% to Rs 12,224 cr in March quarter

Rediff.com10 Apr 2025

India's largest IT services firm Tata Consultancy Services on Thursday reported a 1.68 per cent dip in its consolidated net profit to Rs 12,224 crore for the March 2025 quarter. Tata Consultancy Services (TCS) - whose earnings marked the official start of IT results season - reported a total revenue of Rs 64,479 crore in Q4 FY25, up 5.3 per cent over the year-ago period.

'From India-First To India-For-The-World'

'From India-First To India-For-The-World'

Rediff.com2 Jul 2025

'The next decade will be even more transformative,' says Prime Minister Modi. 'We are moving from digital governance to global digital leadership.'

Trump deploys more 2,000 National Guard troops in LA amid protests

Trump deploys more 2,000 National Guard troops in LA amid protests

Rediff.com10 Jun 2025

The latest deployment comes on the same day California filed a lawsuit against the Trump administration, asking a judge to declare the deployments unconstitutional.

Govt urges banks to close inoperative Jan Dhan accounts

Govt urges banks to close inoperative Jan Dhan accounts

Rediff.com7 Jul 2025

State-owned banks have received guidance from the government to close Jan Dhan accounts whose beneficiaries are unwilling to keep them active, amid rising instances of such accounts being misused by fraudsters as mule accounts to defraud people, people aware of the development said.

Furniture Gets a Fashion Upgrade

Furniture Gets a Fashion Upgrade

Rediff.com12 Jun 2025

Fine furniture is now about soul, not just status, whether it's a bar cabinet with elaborate French marquetry or a delicately curved Italian leather sofa.

Why Is RBI Gov Meeting Top Bankers?

Why Is RBI Gov Meeting Top Bankers?

Rediff.com13 Jan 2025

'Growth, liquidity and deposit mobilisation are likely to be discussed during the interaction.'

7 Reasons To Be Financially Free By 45

7 Reasons To Be Financially Free By 45

Rediff.com10 Jun 2025

Wouldn't it be better to reach 45 with a backup engine of passive income that helps you glide through these years instead of grinding, asks Ramalingam Kalirajan

Maruti Rolls Out Scheme To Encourage EV Adoption

Maruti Rolls Out Scheme To Encourage EV Adoption

Rediff.com31 Jan 2025

MSIL, which currently has a subscription service that allows customers to lease its petrol-run and strong hybrid vehicles on a flexible, long-term basis without ownership commitments, will introduce a leasing service as well.

Modi-Musk Talk: Will Starlink Get Go Ahead?

Modi-Musk Talk: Will Starlink Get Go Ahead?

Rediff.com19 Apr 2025

Starlink's application for offering satcom services in India had been held up for the company's inability to comply with mandatory ownership disclosure norms.

Wipro's revenue to grow by 4.5% in FY26: Fitch

Wipro's revenue to grow by 4.5% in FY26: Fitch

Rediff.com3 Mar 2025

IT services firm Wipro's revenue is likely to increase by about 4.5 per cent in FY26, mainly driven by favourable sectoral trends and recovery in discretionary customer spending, according to global rating agency Fitch.

Payments banks urge FinMin to raise deposit limit to Rs 5 lakh

Payments banks urge FinMin to raise deposit limit to Rs 5 lakh

Rediff.com28 Mar 2025

Payments banks have urged the Union finance ministry to increase their deposit limit for each account to Rs 5 lakh, according to a source who participated in a meeting, chaired by the Department of Financial Services Secretary M Nagaraju, in New Delhi. At present, they can accept deposits of up to Rs 2 lakh.

Tata Sons chief apologises for Air India crash, says AI171 had clean record

Tata Sons chief apologises for Air India crash, says AI171 had clean record

Rediff.com18 Jun 2025

When specifically asked about the reason for the crash and whether Air India is privy to any preliminary findings, Chandrasekaran said, "One would have to wait for the probe to conclude."

'Our industry outperformance is not a one-year story'

'Our industry outperformance is not a one-year story'

Rediff.com24 Mar 2025

'What is working is quality management, great teams, engineers, platforms, and highly differentiated services.'

OnePlus to invest Rs 6,000 cr in India biz over next 3 years

OnePlus to invest Rs 6,000 cr in India biz over next 3 years

Rediff.com5 Dec 2024

Chinese smartphone maker OnePlus on Thursday said it plans to invest up to Rs 6,000 crore in its India business over the next three years. The company plans to make the investment in tranches of Rs 2,000 crore annually for the next three years under 'Project Starlight'. OnePlus on Thursday announced an annual investment of Rs 2,000 crore over the next three years to accelerate innovations in products and services in India.

Amazon India ends referral fees on 12 million products

Amazon India ends referral fees on 12 million products

Rediff.com31 Mar 2025

In its highest ever reduction in seller fees, ecommerce giant Amazon India has introduced zero referral charges on over 12 million products on its platform that are priced below Rs 300. The move is aimed at boosting seller growth on Amazon.in and supporting hundreds of thousands small businesses across the country.

Realty firms eye revenue upside, portfolio diversification from data centre boom

Realty firms eye revenue upside, portfolio diversification from data centre boom

Rediff.com24 Jun 2025

Data centres are increasingly becoming a key part of the real estate landscape, as reality firms - with rich expertise in land acquisition, construction and dealing with government approvals - are seeing them as opportunities to build long-term assets with continuous revenue flow.

RBI allows banks to hike ATM charges from May 1

RBI allows banks to hike ATM charges from May 1

Rediff.com29 Mar 2025

The Reserve Bank of India on Friday permitted banks to increase charges on ATM cash withdrawals beyond the mandatory free monthly usage by Rs 2 to Rs 23 per transaction from May 1.

Digital access intrinsic to right to life, says SC, bats for disabled

Digital access intrinsic to right to life, says SC, bats for disabled

Rediff.com30 Apr 2025

The Supreme Court of India has directed changes in digital know your customer (KYC) guidelines for persons with disability and acid attack survivors, citing the right to digital access as an intrinsic component of the right to life under Article 21 of the Constitution. The court found that existing KYC procedures, which require visual tasks such as head movements and facial positioning, pose significant challenges for these groups, preventing them from accessing essential services like bank accounts and welfare schemes. The court emphasized the importance of bridging the digital divide and ensuring universal accessibility to digital services for all citizens.

India's services sector growth eases slightly in July

India's services sector growth eases slightly in July

Rediff.com5 Aug 2024

India's services sector growth recorded another month of robust expansion in July, albeit at a slightly slower pace than in June, largely supported by robust demand conditions and investment in technology, a monthly survey said on Monday. The seasonally adjusted HSBC India Services Business Activity Index was at 60.3 in July, down only fractionally from 60.5 in June. In the Purchasing Managers' Index (PMI) parlance, a print above 50 means expansion, while a score below 50 denotes contraction.

RBI to focus on enhancing cyber resilience and capabilities of SEs

RBI to focus on enhancing cyber resilience and capabilities of SEs

Rediff.com29 May 2025

The Reserve Bank on Thursday affirmed its commitment to continue with its supervisory measures aimed at early identification of risks and vulnerabilities. The central bank would also focus on enhancing cyber resilience and capabilities of Supervised Entities (SEs) by implementing the recommendations of the inter-regulatory Working Group, which has uniform baseline cybersecurity guidelines for financial entities, it said in its annual report.

'India one of the attractive markets for AI-led solutions'

'India one of the attractive markets for AI-led solutions'

Rediff.com16 Apr 2025

'The country is a good test bed for enterprise adoption, but to scale rapidly, companies will need to look outside the country for customers.'

Tesla starts hiring in India, and the jobs are...

Tesla starts hiring in India, and the jobs are...

Rediff.com18 Feb 2025

American electric carmaker Tesla has opened recruitment for various roles in India, including business operations analyst and customer support specialist, in what could be a precursor for the company's entry into the country. As per the job postings on the company's website, the posts are for the 'Mumbai Suburban' area.

CBI arrests ED official in Odisha on charges of bribery

CBI arrests ED official in Odisha on charges of bribery

Rediff.com30 May 2025

During negotiations, the officer allegedly agreed to reduce the amount to Rs 2 crore, with the condition that the first installment of Rs 50 lakh had to be paid to the middleman by Thursday evening, the complaint said.

Infosys to lay groundwork for LIC's digital transformation

Infosys to lay groundwork for LIC's digital transformation

Rediff.com17 Sep 2024

State-owned Life Insurance Corporation (LIC) announced on Monday that it had signed up tech giant Infosys to develop a next-generation digital platform that will act as the foundation for new high-value business applications, such as customer and sales super apps, portals, and digital branches. The financial terms of the deal remain undisclosed. The tie-up with Infosys is part of LIC's "long-drawn" strategy, said a senior executive of India's biggest insurer, who noted that the IT giant "won the bid to develop the next-generation platform through a request for proposal (RFP) process".

How To Make Banks Treat Customers Fairly

How To Make Banks Treat Customers Fairly

Rediff.com10 Apr 2023

Nobody is held accountable for lapses, no matter how badly it affects the person or business whose accounts are frozen. Nor is there compensation for losses. Most people get to know their accounts are blocked only when a cheque bounces, points out Debashis Basu.

Jio Financial gets Sebi nod for mutual fund business

Jio Financial gets Sebi nod for mutual fund business

Rediff.com27 May 2025

Jio BlackRock Asset Management Pvt Ltd, a 50:50 joint venture between Jio Financial Services Ltd (JFSL) and US-based BlackRock, has received regulatory approval from the capital market regulator Sebi to commence operations as an investment manager for its mutual fund business. The Securities and Exchange Board of India (Sebi), vide letter dated May 26, 2025, has granted the certificate of registration to 'Jio BlackRock Mutual Fund' and approval to Jio BlackRock Asset Management Private Limited to act as the Asset Management Company for Jio BlackRock Mutual Fund, JFSL said in a regulatory filing.