News for 'customer service'

'Insurance Sector Is At An Unstable Equilibrium'

'Insurance Sector Is At An Unstable Equilibrium'

Rediff.com3 Nov 2025

'Other sectors that manage the savings pools of Indians are giving tough competition to life insurance companies.'

Is Paytm Out Of The Woods?

Is Paytm Out Of The Woods?

Rediff.com2 Oct 2025

'This marks a turning point for Paytm, with the regulatory environment looking much clearer than it has been in the last two years.'

Sitharaman asks fintechs to strengthen risk management to check AI misuse

Sitharaman asks fintechs to strengthen risk management to check AI misuse

Rediff.com8 Oct 2025

Finance Minister Nirmala Sitharaman on Tuesday asked fintech firms to focus on risk management at a time when criminals are using AI to mimic voices, clone identities and create lifelike videos to manipulate people.

''Consumers Must Get Real Benefit Of GST Cuts'

''Consumers Must Get Real Benefit Of GST Cuts'

Rediff.com12 Sep 2025

'In case a particular industry has not passed on the benefits and if we receive complaints, we will take up the matter with the industry body concerned.'

LG Electronics' Rs 11,607-cr IPO garners 54 times subscription

LG Electronics' Rs 11,607-cr IPO garners 54 times subscription

Rediff.com10 Oct 2025

The initial public offering of LG Electronics India Ltd received 54.02 times subscription on the final day of bidding on Thursday, driven by overwhelming participation from institutional buyers.

Amazon cuts seller fees, boosts AI tools ahead of festive shopping season

Amazon cuts seller fees, boosts AI tools ahead of festive shopping season

Rediff.com8 Sep 2025

Amazon India is repositioning itself as a comprehensive business partner rather than just an e-commerce platform, slashing seller fees and introducing artificial intelligence-powered tools ahead of the country's crucial festive shopping season that could determine the year's retail performance.

No need to relabel existing medicine stock: FinMin

No need to relabel existing medicine stock: FinMin

Rediff.com17 Sep 2025

Recalling or relabelling medicines already in the supply chain before September 22 will not be mandatory, the finance ministry said on Tuesday, issuing a fresh set of frequently asked questions (FAQs) to address industry concerns following the announcement of goods and services tax (GST) revisions.

Kia tops Fada customer index in mass-mkt space

Kia tops Fada customer index in mass-mkt space

Rediff.com4 Sep 2024

South Korean carmaker Kia was on Tuesday declared the top mass-market performer in the overall customer experience index (CEI), an annual survey done by the Federation of Automobile Dealers Associations (Fada) to assess and quantify customer experience across 97 parameters related to sales, product, and after-sales quality. Fada conducted this survey in collaboration with consulting firm Frost & Sullivan, with a sample size of 8,685 respondents.

Apple to open fourth India store in Pune on Sep 4

Apple to open fourth India store in Pune on Sep 4

Rediff.com26 Aug 2025

iPhone-maker Apple on Tuesday announced that it will open a new store in Pune next week. The latest move marks a significant expansion for Apple in the country, offering customers in Pune new ways to explore and purchase Apple products, as well as experience Apple's services in person, the company said.

153 dead as Ditwah leaves trail of destruction in Lanka; rain pounds TN

153 dead as Ditwah leaves trail of destruction in Lanka; rain pounds TN

Rediff.com29 Nov 2025

Cyclone Ditwah exits Sri Lanka after causing widespread destruction and over 120 deaths, heading towards the Indian coast. Heavy rains and high winds are expected to continue.

Banks, NBFCs Light Up Season With Special Offers

Banks, NBFCs Light Up Season With Special Offers

Rediff.com24 Sep 2025

Banks and NBFCs are launching festival offers, including lower loan rates, cashback, EMI schemes and GST-linked benefits to tap rising demand ahead of Diwali

Tech disrupting traditional industries, warn biz leaders

Tech disrupting traditional industries, warn biz leaders

Rediff.com13 Feb 2025

Technology is rapidly reshaping industries that have long been rooted in tradition, driving a wave of innovation that is transforming everything from finance, banking, steel to manufacturing.

Mobile tariff design skewed in India; rich paying less: Airtel MD

Mobile tariff design skewed in India; rich paying less: Airtel MD

Rediff.com6 Aug 2025

Bharti Airtel sees opportunity in raising tariff for data services as it feels that rich are paying less and poor are not required to pay anymore, a senior official of the company said. During the company's earnings call for the first quarter of the current fiscal, Bharti Airtel vice-chairman and MD Gopal Vittal said that the company has written to the government for a relief on adjusted gross revenue and has demanded that it should be given benefit at par with other telecom operator, without naming Vodafone Idea.

Will GST cut bring back hatchbacks to top of the line?

Will GST cut bring back hatchbacks to top of the line?

Rediff.com12 Nov 2025

Since the Indian government reduced GST on small cars on September 22, the small car segment's share in Maruti's overall sales has risen to more than 25 per cent, up from 16.6 per cent earlier in FY26.

India's services sector growth sees sharp uptick in Feb

India's services sector growth sees sharp uptick in Feb

Rediff.com5 Mar 2025

India's services sector activity witnessed a sharp uptick in February boosted by improving domestic and international demand, which resulted in a quicker expansion in output and a substantial increase in employment, a monthly survey said on Wednesday. The seasonally adjusted HSBC India Services PMI Business Activity Index rose from January's 26-month low of 56.5 to 59.0 in February, indicating a sharp rate of expansion.

Tata Capital's Rs 15,512 cr IPO subscribed 1.95 times

Tata Capital's Rs 15,512 cr IPO subscribed 1.95 times

Rediff.com8 Oct 2025

The initial public offering of non-banking financial company Tata Capital Ltd got fully subscribed on the final day of bidding on Wednesday. The company's Rs 15,512 crore share sale received bids for 45,84,78,044 shares against 33,34,36,996 shares on offer, translating into 1.38 times subscription, according to NSE data till 13:36 hours.

Post-GST relief, Maruti sees small car sales shooting up

Post-GST relief, Maruti sees small car sales shooting up

Rediff.com15 Oct 2025

'We are seeing a lot of people with helmets visiting our showrooms.'

M&M, Manulife to form life insurance JV with 7,200 crore investment

M&M, Manulife to form life insurance JV with 7,200 crore investment

Rediff.com14 Nov 2025

Canadian firm Manulife and Mahindra & Mahindra (M&M), an Indian automaker with interests in financial services, have signed an agreement to form a 50:50 life insurance joint venture (JV) with a total capital commitment of up to Rs 3,600 crore each totalling Rs 7,200 crore.

How India Buys A Car Today Has Changed

How India Buys A Car Today Has Changed

Rediff.com3 Oct 2025

More Indians start car shopping online, pushing automakers and dealers to respond quickly, train staff, and use AI to turn clicks into showroom visits.

'Don't Consider Gold, Silver As Asset Classes'

'Don't Consider Gold, Silver As Asset Classes'

Rediff.com11 Nov 2025

'An asset must generate income. Equities yield dividends, bonds pay coupons, deposits give interest, and real estate earns rent.' 'Gold, silver, and even Bitcoin produce no income, they merely store value. So, they should not be compared to productive assets.'

Cashless Facility On Hold? How To Manage

Cashless Facility On Hold? How To Manage

Rediff.com15 Oct 2025

To handle the sudden loss of cashless facility, patients should maintain an emergency fund or a short-term credit line to manage all or part of hospitalisation costs.

Want To Be A Monsoon Tourist? Read This

Want To Be A Monsoon Tourist? Read This

Rediff.com4 Jul 2025

Destinations like Coorg, Munnar, the Western Ghats, and parts of the North East, are at their scenic best in the monsoon.

Sitharaman Orders Banks to Return Unclaimed Citizens' Money

Sitharaman Orders Banks to Return Unclaimed Citizens' Money

Rediff.com23 Sep 2025

Given that a sizeable part of this money is part of the coveted current accounts and savings accounts, it is surprising that banks are not in a hurry to revive these accounts, notes Tamal Bandyopdhyay.

Tim Cook Drops AI Truth Bomb: Adapt Or...

Tim Cook Drops AI Truth Bomb: Adapt Or...

Rediff.com20 Aug 2025

As the Apple CEO put it to his staff, the choice is stark: Adopt AI or risk being left behind. The same applies to everyone preparing for the future of work.

Hotel Industry Faces Crores in GST Demands

Hotel Industry Faces Crores in GST Demands

Rediff.com29 Sep 2025

'This is not a case of tax evasion but the result of long-standing ambiguities in GST rules and unawareness.'

Airtel: Spend on customer service or brand makeover?

Airtel: Spend on customer service or brand makeover?

Rediff.com8 Dec 2010

Bharti Airtel says the makeover is in tune with the paradigm change the industry is about to witness.

'Hard for traditional BPM firms to invest big in AI'

'Hard for traditional BPM firms to invest big in AI'

Rediff.com28 Jul 2025

'There is a shift in what customers are thinking about in the long term and better planned structures are going to emerge as winners.'

AI Threat: 2 Million Tech Jobs At Risk

AI Threat: 2 Million Tech Jobs At Risk

Rediff.com20 Oct 2025

To turn disruption into opportunity, NITI Aayog has recommended the launch of a National AI Talent Mission to make India the AI workforce capital of the world.

Kotak Bank barred from onboarding customers online, issuing fresh credit cards

Kotak Bank barred from onboarding customers online, issuing fresh credit cards

Rediff.com24 Apr 2024

Cracking down on repeated non-compliance of IT norms, the RBI on Wednesday barred Kotak Mahindra Bank from onboarding new customers through its online and mobile banking channels and issuing fresh credit cards with immediate effect after the regulator found "serious deficiencies" in the lender's IT risk management. These actions, the RBI said, are necessitated based on significant concerns arising out of Reserve Bank's IT examination of the bank for the years 2022 and 2023 and the continued failure on part of the bank to address these concerns in a comprehensive and timely manner.

Tax cut may bolster credit growth in H2

Tax cut may bolster credit growth in H2

Rediff.com5 Sep 2025

After a subdued first quarter of 2025-26 (Q1FY26), banks are now betting big on the festive season, rolling out attractive loan offers to boost credit growth in the second half of the current financial year (H2FY26) - a trend likely to be further accentuated by the second-order effects of the good services tax (GST) cuts.

Startups go vertical in India's qcom race

Startups go vertical in India's qcom race

Rediff.com24 Oct 2025

As the quick commerce (qcom) race hots up, a new model - vertical qcom - is gaining investor attention. Unlike horizontal players such as Blinkit, Zepto, and Swiggy Instamart, which stock everything from groceries to gifts and gadgets, vertical platforms focus on depth over breadth.

Hyundai Motor India to invest Rs 45k cr by FY30

Hyundai Motor India to invest Rs 45k cr by FY30

Rediff.com15 Oct 2025

South Korean auto major Hyundai Motor Co president & CEO Jose Munoz on Wednesday said the company's Indian arm will invest Rs 45,000 crore by FY30, aiming to make India its second-largest region globally. Addressing investors here in his first visit to the country, Munoz said Hyundai Motor India Ltd (HMIL) has set a target of up to 30 per cent export contribution.

'GST 2.0 Great Opportunity For Insurance Biz To Make Products Affordable'

'GST 2.0 Great Opportunity For Insurance Biz To Make Products Affordable'

Rediff.com3 Nov 2025

'The government is putting insurance in the same category as food, which is essential for life.' 'Now this is an opportunity for the sector to focus on the consumer.'

'A Revolution In Indian Languages Is Waiting To Be Unleashed'

'A Revolution In Indian Languages Is Waiting To Be Unleashed'

Rediff.com3 Oct 2025

'The Bhashini Mission has delivered a working technology at large scale, which is as good as or better than the one with MNC tech giants.'

'UCO Bank's strategy is to raise capital in tranches'

'UCO Bank's strategy is to raise capital in tranches'

Rediff.com27 Jun 2025

'Raising the entire amount in one go may not be prudent, given the market dynamics.'

AC, TV makers upbeat about sales amid signs of GST cuts

AC, TV makers upbeat about sales amid signs of GST cuts

Rediff.com18 Aug 2025

Consumer durables makers are hopeful that the government's proposal to reduce goods and services tax (GST) on air conditioners and television panels above 32 inches to 18 per cent would help revive the sector.

Maruti Suzuki to cut prices by up to Rs 1.29 lakh

Maruti Suzuki to cut prices by up to Rs 1.29 lakh

Rediff.com18 Sep 2025

The country's largest carmaker Maruti Suzuki India on Thursday announced a reduction in vehicle prices by up to Rs 1.29 lakh effective September 22 to pass on the GST rate cut benefit to customers.

After-sales service key to customer retention:Amex

After-sales service key to customer retention:Amex

Rediff.com7 Jul 2010

To attain new customers and retain the older ones, good customer service cannot be ignored as a majority (82 per cent) of Indian consumers value it the most while making a purchase.

Are public sector bank employees becoming more productive?

Are public sector bank employees becoming more productive?

Rediff.com27 Jun 2025

Each employee is generating more business than before -- driven by cost rationalisation, digital adoption, and better resource utilisation -- signalling a stronger foundation for sustainable growth and profitability.

Small SUVs likely to see maximum growth post GST cut

Small SUVs likely to see maximum growth post GST cut

Rediff.com19 Sep 2025

The small sports utility vehicle (SUV) segment - comprising models less than 4 metres in length - could witness the "maximum" growth among all categories in the coming months following the recent goods and services tax (GST) rate rationalisation, Tarun Garg, chief operating officer of Hyundai Motor India (HMIL), said.